FAQ’s – Prepaid Legal Assistance in Canada

• Join via the Internet by clicking JOIN NOW
• Complete the Enrollment form which came with your L.P.I. Membership card or print the Enrollment form on this website and either mail or fax the form in.
• Call direct to 1-866-660-6628 (9 AM to 5 PM Eastern Time)

Fax to: 416-920-1355
E-Mail to: inquiries@lawprotector.ca
Mail to: Law Protection Inc., 210-65 Overlea Blvd.,
Toronto, Ontario, M4H 1P1

If you are a current L.P.I. Member:

The toll-free Member services phone number is shown on the front of your L.P.I. Membership card. If you are a Group Member of an L.P.I. legal assistance plan (through your employer, union, association, or other group) you will have received a card-carrier or some other form of information with an L.P.I. Membership number and information on how to use your plan. If you have not received this, please contact the Group through which you received your Membership.

Call the toll-free Member services number:

• for Free preliminary toll free telephone legal guidance Monday through Friday 9am to 5pm local time. Your call will be routed to the Legal Services Office (L.S.O.) in your province.
• for other legal matters Monday through Friday 9am to 5pm Eastern time. L.P.I. will refer you to a lawyer in your locale, with whom you will deal directly.

From the automatic options offered, choose "Speak to a lawyer for free legal guidance". Based on the telephone area code you're calling from, your call is routed to a Legal Service Office in the Province where your call originates. The first person you will speak to will be the law firm's receptionist. Identify yourself as a Law Protection Inc. (L.P.I.) Member, quote your L.P.I. Membership number and tell the receptionist the nature of your question. You will either be transferred to a lawyer or asked to leave a message.

If a lawyer is not available at the time of your call, the lawyer will call you back as quickly as possible.

If your call is an emergency, please tell the receptionist.

After discussing your problem with the L.S.O. lawyer, you will be given options and then can make an informed decision as to whether you need further legal services.

L.P.I. LawNET™, L.P.I. LawNET™ Premium and L.P.I. LawNET™ Business , service is Canada-wide available from 9:00 AM to 5:00 PM ET, excluding weekends, national and local holidays. Emergency Service is available after hours and on weekends through a separate toll-free number on the front of your L.P.I. Membership card.

We do our best to have a lawyer available at the time you call. From time to time this may not be possible. If you have to leave a message, your call will be returned as soon as possible, generally within one business day. Please state a number and what the best time to reach you is. Due to the confidential matter of your call, our lawyers do not leave voice messages unless instructed by you to do so. If you have an emergency, please tell the receptionist.

Absolutely! Dependent family members include your spouse and your children up to the age of 19 and living at home (up to age 21 if still in school).

L.P.I. LawNET™ includes:

1. Our main L.P.I. network law firm in your province (L.S.O.) will provide you with free preliminary legal guidance on any matter. This is intended to help you determine if you have a legal need, to help you understand your rights and provide information on how best to deal with the issue. You are eligible for an unlimited number of calls (one call per matter, one matter per call); plus
2. Discounted fixed fees for a list of commonly used legal services;
3. Special Hourly Rates for services not listed as fixed fee services; and

Click here for more information on the L.P.I. LawNET™ Plan.

L.P.I. LawNET™ Premium includes:

1. L.P.I. LawNET™ which offers Members unlimited free toll-free telephone guidance (one call per issue); plus
2. Certain free services such as 2 letters and 2 phone calls to a third party.
3. Discounted fixed fees for a list of commonly used legal services;
4. Special Hourly Rates for services not listed as fixed fee services; and

L.P.I. LawNET™ Business gives Members the advantages of a business-oriented plan that includes all of the benefits of L.P.I. LawNET™ Premium, plus an enhanced bundle of free services and discounted fixed fees for a list of business related legal services.
Click here for more information on the L.P.I. LawNET™ Business Plan.

Your L.P.I. Membership Number is shown on the front of your L.P.I. Membership card. If you are a Group Member of an L.P.I. legal assistance plan (through your employer, union, association, or other group) you will have received a card-carrier or some other form of information with a Membership number and information on how to use your plan. If you have not received this, please contact the group through which you received your Membership.

If you are not an L.P.I. Member and wish to join, complete the Enrollment form and send it to us and you will be sent an L.P.I. Membership number along with an information package. Or JOIN NOW and activate your membership now; or call us toll free 1-866-660-6628 Monday through Friday 9AM to 5PM (Eastern Time).

The listed L.P.I. fixed fees and hourly rates are for the lawyer's time and do not include taxes, or any of the out-of-pocket expenses that may be incurred on your behalf by the lawyer. In some types of legal transactions, such as Real Estate transactions, there generally are "disbursements" to be paid. Always ask a lawyer whom you are considering engaging to give you a detailed estimate of potential expenses and fees.

If you retain an L.P.I. lawyer, he/she will invoice you directly. Lawyers customarily require a retainer before providing services to clients. This is paid to the lawyer "on account" when service begins and the full amount is credited against the total bill after service is provided. When retaining a lawyer the potential requirement for a retainer, and the amount, should be discussed before engaging the service.

The plan may not be used against the plan sponsor (any organization through which you received the Law Protector Plan™ legal assistance plans), L.P.I., or for any matters regarding any collective agreement. While you may make any number of free preliminary legal guidance calls, you can make only one call about each particular matter. The lawyer will explain your options to you and unless circumstances change, no additional calls about the same matter should be required.

There are some legal matters which may be too complex and/or time consuming to qualify for the preferred legal rates offered in the Law Protector Plan™. In this event, the L.P.I. lawyer will let the Member know in advance.

To the best of our knowledge, the Law Protector Plan™ :

• is much more affordable than any other comparable Canadian legal assistance plans;
• offers Members "listed fixed fee" services which other Canadian providers do not;
• offers Members the most affordable hourly rate legal fees available; and
• has the most extensive Canada-wide network of experienced, community-based lawyers working on your behalf.

Call our L.P.I. administrative office at 416-920-9777 or 1-866-660-6628 and tell us what the problem is. We'll clarify misunderstandings and liaise between you and the lawyer. As a plan Member, you have the benefit of dealing with lawyers who have been pre-selected by L.P.I. and who have agreed to set terms. Problems are few but when they do arise they are generally quickly resolved to everyone's satisfaction.

It is also great to hear the good testimonials from your experience.

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